Shipping policy

We aim to get your PlantWave out the door within 1 business day (up to 2, and up to 4 during high-volume periods), we just can't wait to share the music with you! Our team processes orders Monday thru Friday, with the exception of US holidays. Orders placed after 12 PM CST begin processing the next business day, so an order placed Friday afternoon will process the following Monday.

Shipping time frames are based on business days only. Once your order has shipped, you’ll receive an email with tracking information. It can take 24-48 hours for the carrier to update your tracking information, so please keep this in mind if it doesn’t appear right away. If you have a concern regarding your shipment please reach out to us at plantwave@datagarden.org and we will do our best to help you out.

PlantWave is not responsible for return shipping costs for any non-defective products being returned for a full refund. However, PlantWave will cover the shipping for any defective products for replacements or refunds. 

If a defective PlantWave has to be returned or refunded from an international purchase from which we cannot provide a return shipping label, we ask that we are sent a receipt indicating shipping costs and we will reimburse (customer) via PayPal. 

International Duties and Taxes

We want to share PlantWave with everyone so for our international customers, transparent duties, taxes, and shipping options with delivery estimates are now listed at checkout. If duties and taxes are not shown at checkout, they have not been prepaid and you may be responsible for them upon delivery. Duties and taxes will be calculated according to your country's regulations and are non refundable.