Return and Refund Policy
Last updated: February 2, 2023
Thank you for shopping PlantWave.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to PlantWave, which is responsible for your information under this Return & Refund Policy.
Customer: refers to the company, organization or person that signs up to use the PlantWave Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit PlantWave and use the services.
Product: The item you purchased directly from our website. This includes PlantWave and all other available peripherals for purchase.
Website: PlantWave."’s" site, which can be accessed via this URL: https://www.plantwave.com
You/Your/Customer: a person or entity that is registered with PlantWave to use the Services.
Return & Refund Policy
We appreciate your desire to connect to nature in a deep and innovative way. We want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at PlantWave. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at PlantWave, you agree to the terms set forth below along with Policy.
If there’s something wrong with the product you bought, or if you are not happy with it, whether the product is in pre-sale or in stock; you have 2 weeks (14 days) to request a refund and ship your product back to us.
Initial shipping costs are non-refundable. PlantWave is not responsible for return shipping costs for any non-defective products being returned for a full refund. If in the US, we can supply you with a return shipping label and deduct $10 from your refund.
If you would like to return a product, the only way would be if you follow the next guidelines:
PlantWave must be 100% original condition in original box with all cables & pads (1 USB-C, 1 Electrode clip, 1 Electrode lead,, 3 Electrode pads)
Start the refund or exchange process by using our chat feature on www.plantwave.com. Please follow all steps to successfully process your request..
We at PlantWave commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Order cancellations are eligible for a full refund up until your PlantWave ships. Once the tracking number has been assigned, we cannot issue a refund without receiving the PlantWave back to our warehouse. Refunds are not accepted past the 14-day window once the product is marked as delivered.
We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. We will review your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase.
All refunds are processed to their original payment method. Most banks will release the funds within 3-5 business days. If the payment was made through PayPal, the refund will show up within 1 business day. If you do not see the refund within the appropriate time frame, you must contact us immediately so we can open an investigation with our payment processor.
Exchanges & Refunds:
Exchanges only apply to products that are defective. We do not accept exchanges for used products that are in working condition. Our warranty is one year from delivery date.
Exchanges are not permitted for devices that are in working condition. Only allowed for defective products and will be replaced at no charge under our one year warranty.
We aim to get your PlantWave out the door within 1-2 business days, we just can’t wait to share the music with you! Our team processes orders Monday thru Friday, with the exception of US holidays. If your order is placed Friday after 1 pm CST, it will not process until the following Monday.
Shipping time frames are based on business days only. Once your order has shipped, you’ll receive an email with tracking information. It can take 24-48 hours for the carrier to update your tracking information, so please keep this in mind if it doesn’t appear right away. If you have a concern regarding your shipment please reach out to us at firstname.lastname@example.org and we will do our best to help you out.
PlantWave is not responsible for return shipping costs for any non-defective products being returned for a full refund. However, PlantWave will cover the shipping for any defective products for replacements or refunds.
If a defective PlantWave has to be returned or refunded from an international purchase, we ask that we are sent a receipt indicating shipping costs and we will reimburse (customer) via PayPal.
PlantWave has no restocking fees. However, if a package is lost in transit twice, we cannot issue a third replacement. Once a package is lost twice, we require a new shipping address or will refund your purchase.
In the event that Your Goods are marked as delivered through the courier service but You have not received Your Goods, We will initiate an investigation to locate Your Goods. We will then determine replacement eligibility based on the information we receive from the investigation which typically requires 5-7 business days. While we want to make sure you receive your PlantWave, we are not required to replace any shipments that were marked as delivered by the courier.
We cannot be held responsible for deliveries that were missed due to Your having entailed incorrect or incomplete shipping information at checkout
Lost in transit
In the event that you have not received your package 30 days after it was shipped, please email us right away to request a replacement or refund. Our fulfillment center will initiate an investigation, if the shipment is determined to be lost in transit we can replace or refund your purchase. If you do not contact us between 40-45 days after your package was shipped, we may not be able to offer a replacement or refund.
Domestic shipments are fully covered under all shipping options of the shipment date. International shipments are insured for $100 under the International Standard shipping option. Please select UPS worldwide for full coverage of your purchase. If a claim is made outside of the 45 day time limit, replacement or refund is not guaranteed.
If the Goods were marked as a gift when purchased and then shipped directly to you. We will send the refund to the gift giver upon receiving the returned device.
By using our website/app, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.